We value each and every customer, and customer satisfaction is always our top priority. Upon every order, we do our best to ensure the fastest possible delivery so that our customers can enjoy the ride right away. Yet in case of any delay beyond our control, your patience would be highly appreciated.
We provide shipping to destinations listed below, via DHL, DPD, or Local Service, free of tax. For other locations, please confirm with us as shipping may not be available or require an extra fee.
LOCAL SHIPPING DESTINATIONS & SHIPPING ARRANGEMENT
Handle time: 1-2 business days.
| Product Type | Warehouse | Destination | Delivery time | Cost | Remarks |
| eBikes | Poland | EU | 2~7 business days | FREE | Excluding Outlying islands. |
| eBikes | Birmingham | UK | 2~5 business days | FREE | Excluding Isle of Man,
Belfast, Jersey, Guernsey. |
| Accessories / Parts | China | All over the world | 7~14 business days | FREE | Excluding remoted area. |
WE SHIP TO
Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, and United Kingdom. We DO NOT ship to PO BOXES or APO, Frisian, Canary or Channel Islands.
SHIPPING CHANGES
NO CHARGE for changing the address BEFORE the tracking number is generated.
€80 WILL BE CHARGED when the in-transit logistics information shows that the change is successful on DPD, UPS, FedEx, DHL or any other shipping service.
€150 WILL BE CHARGED if the package is refused by the customer upon delivery, or delivered to the wrong address provided by the customer.
€150 WILL BE CHARGED if the package has already been delivered to the original address successfully.
ORDER TRACKING
You can track your order and shipping & handle information on your account if you have registered one on dyucycle.com. If you haven't registered on our site, you can also track your package here with your tracking number. For more shipping information, For more information, you may email us service@dyucycle.com. and we will get back to you in 24 hours.
Please Notes:
- Shipping time can be affected by variable customs clearance time and public holidays. If your package has not arrived as estimated above, please feel free to contact us for more information.
- On public holidays, manufacturers and couriers may limit operation, which is beyond our control. Normal operation will resume immediately after the holiday.
- It can take a few days before the tracking number appears in the courier’s system. Check again later when it is not available yet.
- All shipping time shown above is estimated based on data from past orders. It is for reference only.
- We will responsible for any lost, stolen, or damaged items due to the actions or inactions of DPD, UPS, FedEx, DHL or any other shipping service.
- You may pay us to arrange the shipping for you, and this shipping cost will not be refundable. You may also find a trackable shipping service on your own and pay them directly.] We cannot guarantee that we will receive the item you attempt to return. For more information, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.
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