FAQ
Most Popular
What can I do if something goes wrong with my e-bike during the warranty?
We believe that communication is the best way to solve the problem. Please contact us in time. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos and videos so that we can find the problem.
How long can I receive my bike?
For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is FedEx/UPS/DPD. Once the items arrived in our warehouse, please allow 2~7 business days for your shipment to arrive at your address. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by DYU are estimates.
How long does it take to recharge a drained battery?
Charging the battery from empty to full typically takes 6-9 hours. In rare cases, it may take longer to allow the battery management system to balance the battery, particularly when the bike is new or after long periods of storage.
Does this electric bike indicate when the battery is getting low?
Yes, the LCD shows your battery strength.
What size bike do I need?​
Sizing and weight is an important part to riding comfortably. We have an e-bike designed for just about anyone. Our e-bikes are for riders from 4’1″ to 6’5″, We cover just about all heights and weights up to 400lbs. If you need more help in finding the right fit please give us a call. We’re more than happy to help.
How do I turn on the head and tail light?
Front light: ON/OFF on the left side of the handlebar is a light switch
The taillight is switched on and off synchronously with the front lights, and the brake lights are highlighted when braking.
Can you put a wire basket over the handlebars?
Yes, you can install iron baskets.
Other Questions
Does the DYU model with pedals (no pegs) have pedal-assist to go a longer distance and pedal bike home if the battery dies?
Yes.
Do you need to put air in the tires?
Yes.
Can you add a basket to the front?
Yes, You can add a hook on the basket to the front.
How do you use cruise control on the DYU bike?
Twist the throttle to ensure that the speed does not change within 8 seconds and press the switch to enter the cruise control system.
How accurate is website pricing?
Although all effort has been made to price all of our products correctly, mistakes can happen. We reserve the right to update/change prices without notice. We also cannot be held liable for incorrect prices. All prices are subject to approval. If you placed an order online you may be contacted by a representative to resolve any issues.
Why is my ebike taking so long to arrive?
We do not often ship out the same day your order is placed. Our process is to build/assemble your bike and charge the battery to ensure 100% functionally before we can begin packing up your bike for shipment. We use UPS ground 5-7 business days. You will not receive a tracking number until the order has left our building.
What warranty do I get for my ebike?
Most eBikes come with a 1-year manufacturer’s warranty.
How much assembly is required?​
All eBikes come 90% assembled. The handlebar will be removed from the stem, along with the front wheel and pedals for shipping. You may receive finally assembly instructions along with assembly tools in your welcome box. If you need further assistance, please email us at [email protected]
Can I return the ebike if I’m unhappy?​​
We want you to be happy with our ebikes, that’s why we offer a 30-day return policy. Please note, we do have to charge a restocking fee ($150) to accept a refund. We also cannot cover any shipping expenses back to our facility. Refer to our return policy.