You can contact us directly via email: service@dyucycle. com
Will refund within 24 hours
Before you leave...
Take 20% off your first order
20% off
Enter the code below at checkout to get 20% off your first order
DYU EBIKE BUY MORE SAVE MORE
Christmas Pre-sale
ALL BIKE-BUY 2 SAVE €200
King750/FF500-BUY 2 SAVE €400
AUTO DISCOUNT
Christmas Pre-sale
ALL EBIKE
All Halloween Discounts!
Commonly asked
FREQUENTLY ASKED QUESTIONS
HOW DO I START A RETURN OR EXCHANGE?
WHY ISN’T MY DISCOUNT CODE WORKING?
Trouble with discount codes is commonly caused by expiration dates or what's in your shopping cart. Double check if the code you received has any restrictions, such as a price hurdle or expiration date
WHEN WILL THE PAYMENT BE TAKEN?
Payment will be taken from your credit or debit card as soon as you have placed your order. To ensure safe shopping, we are Verisign certified.
WHEN WILL MY ORDER SHIP OUT?
We typically ask for 1-2 business days for our team to pack and ship your full order. During promotional or holiday periods, your order will ship within 3 business days. Most orders will ship from our warehouse in UK and Poland, while a few low-inventory or specialty items will ship from one of our shops. To get your full order on its way, we occasionally ship from a combination of these locations, so you may receive several packages. If your order ships in separate packages, we will send you multiple tracking numbers.
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