Return & Refund Policy
If you would like to cancel your order, please contact us at [email protected] within 24 hours after you place the order. We will cancel your order and refund you within 2 business days. Unfortunately, we can’t cancel the order after the bike has shipped
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns are not allowed after 30 days of the delivery date.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and the bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must include all items that were inside the box (charger, keys, hardware, etc.). You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To start a return, you can contact us. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. DYUBike is not responsible for the shipping cost of the package returned by the customers themselves
Sale after support email: [email protected]
Sale after support phone number: +86 16675148669
Note : To explain any return application , please contact the official email attached first . Any return or exchange withoutapplication will not be accepted.
NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
1. Product from Unauthorized Reseller
2. The damage is caused by human
3. Special order
4. Sale items or gift cards
DYUBike Refund Terms
Quality issues Accept full refund & partial refund
Receive wrong goods FREE to exchange or full refund
Damaged or missing accessories Free to send accessories or accept a partial refund
The package cannot be delivered or missing Accept free resend or full refund
The customer cancels the order before the package is shipped Free to cancel and accept full refund
The customer cancels the order after the package is shipped
Can not cancel after the bike has shipped.
You may be charged $150/pc for the return
About refund difference price
1. Partial refund of the difference price within 7 days
2. Not acceptable(can send free gift) over 7 days
Note: DYUBike has the right to organize any event promotion
Change delivery address
Customers need to pay an extra $20 per item
Customers refuse to accept the package
$150 shipping charge per item or the customer needs to pay an extra $100 to resend
Quality Issues Refund
1. Within 30 days: Free return or exchange for defective products. Shipping fee can not be refunded
2. Over 30 days: Return is not acceptable; Accept exchange of new product or partial refund
Must take a photo of the item in its original packaging to share with our Product Support team.
Non-quality Issues Refund
Only refund within 30 days: unworn, unopened package, unused, and the ebike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, and any other signs of use and must be in the same packaging and condition that you receive it, and must include all items that were inside the box (charger, keys, hardware, etc.). We will deduct the shipping fee of $150/pc when we are making a refund for non-defective products/No-longer needed Products
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time frame within 2 business days
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.