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Delivery may be delayed due to COVID-19.
We value each and every customer, and customer satisfaction is always our top priority. Upon every order, we do our best to ensure the fastest possible delivery so that our customers can enjoy the ride right away. Yet in case of any delay beyond our control, your patience would be highly appreciated.
We provide shipping to destinations listed below, via DHL, DPD, or Local Service, free of tax. For other locations, please confirm with us as shipping may not be available or require an extra fee.
Handle time: 1-2 business days.
|Product Type||Warehouse||Destination||Delivery time||Cost||Remarks|
|eBikes||Poland||EU||2~7 business days||FREE||Excluding Outlying islands.|
|eBikes||Birmingham||UK||2~5 business days||FREE||Excluding Isle of Man,
Belfast, Jersey, Guernsey.
|Accessories / Parts||China||All over the world||7~14 business days||FREE||Excluding remoted area.|
NO CHARGE for changing the address BEFORE the tracking number is generated.
€80 WILL BE CHARGED when the in-transit logistics information shows that the change is successful on DPD, UPS, FedEx, DHL or any other shipping service.
€150 WILL BE CHARGED if the package is refused by the customer upon delivery, or delivered to the wrong address provided by the customer.
€150 WILL BE CHARGED if the package has already been delivered to the original address successfully.
You can track your order and shipping & handle information on your account if you have registered one on dyucycle.com. If you haven't registered on our site, you can also track your package here with your tracking number. For more shipping information, For more information, you may email us firstname.lastname@example.org. and we will get back to you in 24 hours.
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