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DYU Ebikes Values Your Privacy
Last updated Novermber 8, 2022
At DYU Bikes, we take your personal privacy seriously and recognize that you expect privacy and security for all your personal information. We understand the need to protect and safeguard sensitive information about you, and we maintain strict standards and procedures designed to prevent misuse of your information.
We encourage you to read this privacy notice (the “Privacy Notice”) carefully to understand the information we collect and what we do with it.
DYU Ebikes and its affiliates and subsidiaries (collectively “DYU,” “us,” “our,” or “we”) are responsible for your information. This Privacy Notice applies to our European Union website (“DYU Site” or “Site”). When you access and use our Site you acknowledge that you have read this Privacy Notice, understood it, and that you do not object to our processing activities.
Your DYU Data Controller: Your data controller is the company making decisions on how and why your data is used, and for EU residents this is DYU Ebikes
This Privacy Notice describes how DYU collects, protects, uses, and discloses information and data collected and created in the course of your access to and use of the DYU Site, products, and services, as well as your interactions with DYU via telephone, through mail or at our physical locations. It also explains what your rights are, which may differ depending on where you are located.
Please be advised that this Privacy Notice applies to information that we collect:
How We Collect Your Information
The only personal information we collect about you is either provided by you voluntarily or as described below under “Information Collected from Your Use of the Site.” DYU does not collect biometrics or sensitive information relating to health, race, gender, or other special category data.
Information We Collect. If you access or submit an inquiry through our Sites, set up an account, subscribe to a service, register to receive marketing materials, participate in contests, sweepstakes or promotions, or receive other services, we may ask you to provide certain personal information such as your name, email address, phone number and zip code, and other personally identifiable information (“Personal Information”).
We take reasonable steps to make sure that we only ask for the information we need for the purposes listed in “How We Use Your Information”.
We also take steps to ensure that your contact information is accurate, complete, current, and otherwise reliable.
We will only collect and process your Personal Information if we (a) obtain your consent, (b) have a legitimate interest in collecting and processing the data for our direct marketing purposes, or (c) where required or permitted by law.
We may periodically supplement the Personal Information we collect from you with personal or non-personal information about you or another person obtained from companies with whom we have marketing or other business relationships and other third-party sources. Any aggregate information that is linked or linkable to your Personal Information will be treated by us as Personal Information under this Privacy Notice.
Children Under Age 16. This Site is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Site. If you are under 16, do not use or provide any information on this Website or on or through any of its features/register on the Site, make any purchases through the Site, use any of the interactive or public comment features of this Site or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.
DYU also works with Service Providers to provide convenient financing options for the purchase of our ebikes. When you choose to finance an ebike purchase you will be redirected to a Service Providers’ site or portal in order to submit the necessary information to obtain financing. DYU has not right or ability to alter a decision regarding financing, and does not have access to any information related to financing, such as your credit score. All requirements for financing options are determined by the applicable Service Provider.
Information Collected from Your Use of the Site. We or a Service Provider may use Site analytics tools or other licensed technologies from third parties to collect information about you from your use of this Site. This information may be combined with other information that you choose to submit to us. This information may also be merged into aggregate information about site visitors and traffic. We also may use third-party Service Providers’ analytics tools to distinguish and analyze user behavior. Here are the details of how we do this and the reasons why:
Information We Collect Offline. We collect information when you visit an DYU retail showroom to make a purchase/payment, fill out a registration agreement, take a tour, test ride an ebike or submit an inquiry at such retail showroom. This may include:
How We Use Your Information
We use your Personal Information for the purposes described at the time of collection and to manage the internal operations and security of our Site consistent with this Privacy Notice. We may also use your Personal Information for analytical and direct marketing purposes, such as:
We will only contact you in ways compatible with your communications choices. However, even if you have opted-out of receiving marketing communications from us, we may need to contact you to address questions or issues specific to the services you have requested.
Other Ways We Might Use Your Information. In addition to the specific uses and purposes described above, we might use information that we collect about you or that you provide to us, including any Personal Information:
Legal Basis for Processing. All processing (i.e., use) of your Personal Information is based on one of several legal conditions. Generally, these will be:
Periods After Which We Will Delete Your Personal Information: We only use your Personal Information for as long as it is necessary to fulfil each of the purposes explained in this Privacy Notice, after which we will delete your data, unless we are required to keep the data for longer to comply with a legal obligation.
Access To Your Information
We do not share, sell, rent, or transfer your personal information other than as described in this Privacy Notice. Your information will be accessible to DYU employees who are trained to comply with our internal policies for handling Personal Information and assisting you in exercising your legal rights over your personal information.
Service Providers may also have access to your personal information while they are carrying out their services. However, we require all Service Providers to maintain confidentiality standards that are commercially reasonable to ensure the security of your Personal Information.
We allow some Service Providers to assist us with behavioral advertising by collecting and analyzing certain information when you visit our Sites (e.g., click stream information, browser type, time and date, subject clicked or scrolled over). These Service Providers typically use a cookie or third-party web beacon to collect this information. You can find more information about opting out of behavioral advertising by visiting http://www.networkadvertising.org/choices or www.aboutads.info/choices/.
Disclosure of Your Information. We will only disclose, sell, or share your Personal Information or other information:
It is DYU’s policy to treat your Personal Information with complete confidentiality. We employ commercially appropriate and reasonable safeguards both online and offline to maintain the security, confidentiality, and integrity of information that we collect about you. We maintain physical, electronic and procedural security measures to safeguard your non-public personal information. We update and test our technology to improve the protection of our information about you and to assure the integrity of that information.
We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures and special training programs. We take appropriate disciplinary measures to enforce employee privacy practices.
Please note, however, that no transmission of data over the internet is 100% secure. While we employ reasonable measures to protect your Personal Information, we cannot guarantee that unauthorized third parties will not defeat those measures or use nonpublic Personal Information for improper purposes. We are not responsible for circumvention of any privacy settings or security measures contained on the Site or for actions of third parties. The safety and security of your information also depends on you, and you are responsible for keeping your password confidential. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place. All Internet users should take care with how they handle and disclose their personal information.
Third Party Sites & Advertising
This Privacy Notice applies only to information collected by DYU. We may provide links to third party Sites from our Sites as a service to our users, but we have no ability to control, and we are not responsible for, the privacy and data collection, use, and disclosure practices of third party Sites. When you click on links that take you to external Sites, you will be subject to their privacy policies and practices and not ours. We encourage you to review and understand the privacy policies of such Sites before providing them with any information.
Our third party partners currently include (but are not limited to): Shareasale, and Facebook.
Controlling Your Personal Information
Opting Out of Communications. You can modify or limit the communications we send to you by clicking the “unsubscribe” link at the bottom of any of our emails. You may also contact by email at firstname.lastname@example.org to delete your information. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you like, you may use one of the following statements in your message to us:
Your Rights. Subject to applicable law, as a resident of the EU, you may have some or all the following rights in respect of your Personal Information:
In addition, you have the right to lodge a complaint with your local supervisory authority (for example, the Information Commissioner’s Office in the United Kingdom).
In relation to these rights, please contact us using the details in the “Contact Information” section below. Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. We will endeavor to respond to your requests within all applicable timeframes of which we will inform you at the time we acknowledge your request.
Do Not Track Signals. Currently, DYU does not respond to Do Not Track browser settings or signals. In addition, DYU may use other technology that is standard to the internet to track visitors to DYU Sites. For information about Do Not Track, visit www.allaboutdnt.org.
Unauthorized Use. If you become aware of any unauthorized submission of information to DYU, including children’s information, please inform us by contacting us at the contact information listed below so that we may delete it.
International Transfers for EU Residents. You should be aware that we are a U.S. headquartered company, and your Personal Information may be transferred to and stored in the United States for processing.
In relation to both internal transfers and the use of affiliates, service providers or suppliers, if Personal Information is transferred outside the European Economic Area (“EEA”), we will take steps to ensure that the information receives the same level of protection as if it remained within the UK and the EEA, including entering into data transfer agreements, using the EU Commission approved Standard Contractual Clauses, or by relying on certification schemes such as the EU - US Privacy Shield. You may have a right to details of the mechanisms under which your data is transferred outside the EEA. Please contact us if you wish to know more.
Changes To This Privacy Notice. We may occasionally make changes to this notice to ensure its accuracy. If we make changes, the revised notice will be posted online, and the date of the newest version will be listed. Please check back frequently, especially before you provide us with personal information, to determine the current scope of the notice.
If you have any further questions about our collection and use of your Personal Information, or if you wish to exercise any of your rights over your personal information or if you have any questions about this privacy notice, please contact us by email:
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