14 days return policy
Ships within 1 business day
One year frame warranty
Delivered within 5-10 business days
DYU FF500 Fat Tire Electric Bike
Delivery may be delayed due to COVID-19.
We value each and every customer, and customer satisfaction is always our top priority. Upon every order, we do our best to ensure the fastest possible delivery so that our customers can enjoy the ride right away. Yet in case of any delay beyond our control, your patience would be highly appreciated.
We provide shipping to destinations listed below, via DHL, DPD, or Local Service, free of tax. For other locations, please confirm with us as shipping may not be available or require an extra fee.
LOCAL SHIPPING DESTINATIONS & SHIPPING ARRANGEMENT
Handle time: 1-2 business days.
| Product Type | Warehouse | Destination | Delivery time | Cost | Remarks |
| eBikes | Poland | EU | 2~7 business days | FREE | Excluding Outlying islands. |
| eBikes | Birmingham | UK | 2~5 business days | FREE | Excluding Isle of Man, Belfast, Jersey, Guernsey. |
| Accessories / Parts | China | All over the world | 7~14 business days | FREE | Excluding remoted area. |
WE SHIP TO
SHIPPING CHANGES
NO CHARGE for changing the address BEFORE the tracking number is generated.
€80 WILL BE CHARGED when the in-transit logistics information shows that the change is successful on DPD, UPS, FedEx, DHL or any other shipping service.
€150 WILL BE CHARGED if the package is refused by the customer upon delivery, or delivered to the wrong address provided by the customer.
€150 WILL BE CHARGED if the package has already been delivered to the original address successfully.
ORDER TRACKING
You can track your order and shipping & handle information on your account if you have registered one on dyucycle.com. If you haven't registered on our site, you can also track your package here with your tracking number. For more shipping information, For more information, you may email us service@dyucycle.com. and we will get back to you in 24 hours.
Please Notes:
- Shipping time can be affected by variable customs clearance time and public holidays. If your package has not arrived as estimated above, please feel free to contact us for more information.
- On public holidays, manufacturers and couriers may limit operation, which is beyond our control. Normal operation will resume immediately after the holiday.
- It can take a few days before the tracking number appears in the courier’s system. Check again later when it is not available yet.
- All shipping time shown above is estimated based on data from past orders. It is for reference only.
- We will responsible for any lost, stolen, or damaged items due to the actions or inactions of DPD, UPS, FedEx, DHL or any other shipping service.
- You may pay us to arrange the shipping for you, and this shipping cost will not be refundable. You may also find a trackable shipping service on your own and pay them directly.] We cannot guarantee that we will receive the item you attempt to return. For more information, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.
High Speed Motor
500W motor with fat tires, giving riders a complaint & fun ride even on challenging surfaces
LG Battery
18650 LG lithium battery with Battery Management System (BMS), saves energy for when you need it.
48V 14AH battery, offering improved range
Multi-functional LED Display
Shows mileage, voltage, current speed and status notifications
Foldable
FF500 is foldable for storage at home and in your car
Shock Absorbing System
Front shock absorbing system, feel confidence on challenging surfaces - just enjoy the ride
Shimano Derailleur
Customize your ride with a Shimano 7-speed. You can change the transmission design at any time to deal with treacherous terrain.
Multi-functional LED Display
Clearly display all kinds of riding data, power, speed, mileage, gear, etc. You can control the status of your bike at any time and ride with confidence.
Rear Shelf
Intimately matching the rear shelf, excess luggage and items are no longer a burden. There's also an optional front basket for more storage.
Fat Tire
Fat tires give you a safe, stable ride. Large friction, can adapt to more weather.
Shock Absorbing System
Front shock absorbing system, feel confidence on challenging surfaces - just enjoy the ride
Front Searchlight
The super-bright beam brought by the headlight makes riding safely at night
DYU FF500
DYU FF500 Fat Tire Electric Bike
Delivery may be delayed due to COVID-19.
We value each and every customer, and customer satisfaction is always our top priority. Upon every order, we do our best to ensure the fastest possible delivery so that our customers can enjoy the ride right away. Yet in case of any delay beyond our control, your patience would be highly appreciated.
We provide shipping to destinations listed below, via DHL, DPD, or Local Service, free of tax. For other locations, please confirm with us as shipping may not be available or require an extra fee.
LOCAL SHIPPING DESTINATIONS & SHIPPING ARRANGEMENT
Handle time: 1-2 business days.
| Product Type | Warehouse | Destination | Delivery time | Cost | Remarks |
| eBikes | Poland | EU | 2~7 business days | FREE | Excluding Outlying islands. |
| eBikes | Birmingham | UK | 2~5 business days | FREE | Excluding Isle of Man, Belfast, Jersey, Guernsey. |
| Accessories / Parts | China | All over the world | 7~14 business days | FREE | Excluding remoted area. |
WE SHIP TO
SHIPPING CHANGES
NO CHARGE for changing the address BEFORE the tracking number is generated.
€80 WILL BE CHARGED when the in-transit logistics information shows that the change is successful on DPD, UPS, FedEx, DHL or any other shipping service.
€150 WILL BE CHARGED if the package is refused by the customer upon delivery, or delivered to the wrong address provided by the customer.
€150 WILL BE CHARGED if the package has already been delivered to the original address successfully.
ORDER TRACKING
You can track your order and shipping & handle information on your account if you have registered one on dyucycle.com. If you haven't registered on our site, you can also track your package here with your tracking number. For more shipping information, For more information, you may email us service@dyucycle.com. and we will get back to you in 24 hours.
Please Notes:
- Shipping time can be affected by variable customs clearance time and public holidays. If your package has not arrived as estimated above, please feel free to contact us for more information.
- On public holidays, manufacturers and couriers may limit operation, which is beyond our control. Normal operation will resume immediately after the holiday.
- It can take a few days before the tracking number appears in the courier’s system. Check again later when it is not available yet.
- All shipping time shown above is estimated based on data from past orders. It is for reference only.
- We will responsible for any lost, stolen, or damaged items due to the actions or inactions of DPD, UPS, FedEx, DHL or any other shipping service.
- You may pay us to arrange the shipping for you, and this shipping cost will not be refundable. You may also find a trackable shipping service on your own and pay them directly.] We cannot guarantee that we will receive the item you attempt to return. For more information, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.
