When you order a DYU, we ship it straight to your door, so you can get riding right away. we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process, making your package arrive as soon as possible. Your patience will be highly appreciated. Thanks for your understanding.
We provide local UPS, USPS, FedEx, DPD, or DHL shipping services. No tax is needed. Please check the shipping area below. For certain places, we might not deliver or need extra shipping.
USA ( Exclude Hawaii, Puerto Rico, and Alaska ), Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Latvia, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, United Kingdom, United States. We DO NOT ship to PO BOXES or APO, Frisian, Canary or Channel Islands.
Order handle time: 1-3 business days.
Regarding Shipping & Delivery, please kindly refer to below:
|Product Type||Warehouse||Destination||Delivery time||Cost||Remarks|
|E-bikes||Los Angeles||U.S. mainland 48 states||2~7 Business days||FREE||Without Hawaii, Puerto Rico, Alaska, Guam.|
|E-bikes||Poland||EU||5~9 Business days||FREE||Can only be shipped to EU countries.Outlying islands cannot be delivered.|
|E-bikes||Birmingham||UK||2~5 Business days||FREE||Except Isle of Man,|
|Accessories / Parts||China||All over the world||7~14 Business days||FREE||Without remoted area|
NO CHARGE for changing the address BEFORE we provide you the tracking number.
$20 WILL BE CHARGED when the in-transit logistics information shows that the change is successful on FedEx.
$150 WILL BE CHARGED if Customers refuse to accept the package or undelivered
$150 WILL BE CHARGED if the package has already been delivered to the original address successfully.
You can track your order and shipping & handling information on your account if you have registered one on dyucycle.com. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to firstname.lastname@example.org. We will get back to you in 24 hours.
- Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.
- Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
- It can take a few days to follow order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
- All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.
- Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.